Welcome back, Members!

We are excited about having the opportunity to serve you again, our VERY valued members, after two months of closure due to COVID-19. And with that we want to say WELCOME BACK, WE HAVE MISSED YOU ALL! Under the conditions, we have been given a specific set of protocols to follow as it relates to this 1st phase of reopening that we will adhere to and update as guidleines change and evolve. We ask that you be patient with us as well as adhere to the follwing guidelines in an effort to keep you and our employees safe.

PLEASE ADHERE TO THE FOLLOWING GUIDELINES:

  • Please do not enter the facility if you are displaying any sign of illness including but not limited to: Fever, shortness of breath, chills, sore throat, cough, runny nose, etc.
  • Use hand sanitizer that is placed outside of the entrance prior to entering the gym
  • Masks are not required but are recommended for your personal safety.
  • Gloves that cover your full hand including finger tips are required. It is recommended that you bring more than one pair of gloves so that when you take bathroom breaks you can remove them and wash your hands and have a set to replace them or in the even that they rip or tear.
  • Please be sure any personal items/equipment you bring is sanitized before enter the facility.
  • Practice safe SOCIAL DISTANCING at ALL TIMES. This means staying at least 6 feet away from anyone.
  • Please wash hands thoroughly before exiting restrooms.
  • Utilize sanitiation stations throughout the gym (even though gloves are required, if the gloves rip and you are inbetween replacing them or if your gloves are a material that can handle sanitizer, please make use of the sanitizer.
  • Please wipe down any equipment you utilize BEFORE and AFTER use with provided cleaning supplies.

 TAKE NOTE OF CERTAIN AMENITIES/AREAS NOT IN USE UNTIL FURTHER NOTICE:

  • Group X Classes/ Athletics classes will be postponed for a period while we evaluate this 1st phase of reopening. Please download the CLUBREADY MEMBERS app as booking into classes will be required once we resume. If you don’t have a login, please email us at texascity@worldgym.com so we can get you login sent to you.
  • Kid’s Club will remain closed and reopening will be determined at a later date.
  • Locker room, saunas, showers, and water fountains will not be open at this time. Restroom stalls and sinks are accessible, be sure to practice social distancing.
  • Machines with the sign “Machine not in use, please utilize an open machine”, are in place to assist with social distancing.
  • Massage Chairs & Tanning Beds are closed until further notice.

It is our hopes that we can continue to phase in normalcy as soon as possible. Thank you for your patience and cooperation!

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Frequently Asked Questions

Can I be reimbursed for the time we were closed; I was not aware we were charged? (related to Personal Training, Kid’s Club, Membership)

If your account was not FROZEN or CANCELED during the pandemic, we will be able to reimburse you by FREEZING all active accounts for two months once we open back up, as a credit to your account foe times charged. Since we will be opening on 19th, we have been working with our Club Ready Team to freeze this account starting on the 1st billing cycle when we open which starts on the 20th. If you do not wish to have it taken this way, please know we can refund you the 2 months but you will not be eligible for the 2 MONTH freeze for free, if you keep your account active then your charges for the time we open back up will be drafted as normal.

I don’t see my refund has gone through; what can I do to get this resolved?

Please allow 10 business days from the time the refund was completed to see if reflect back on to your account. If you have questions on what card it was refunded to, please come see us when we are open or email us at info.texascity@worldgym.com. Also, if after 10 business days you still do not see a refund back on your account please let us know and we will contact our Club Ready Team to see what the issue might be.

I need to update my credit card/debit card, I was unable to pay while you guys were closed. How can I update this? 

You can do this easily online on our Member Portal at https://www.clubready.com/cl/worldgym.asp or come to the gym and a Customer Service team member will assist you.

When will classes be back? 

We hope to have classes back and running soon, this information will be updated weekly, so please stay tuned on our social media platforms for more information.

When will Athletics classes start again?

We hope to have classes back and running soon, this information will be updated weekly, so please stay tuned on our social media platforms for more information.

Do I HAVE to wear a mask and gloves? If I choose not to wear them I still able to work out?

The state has required that anyone coming to working must wear full coverage gloves, masks are optional.

Will I be reimbursed for my money back for credits I have not used for my personal training?

All ACTIVE personal training accounts session credit expiration dates have been extended 2 months for clients to use (even if it extends outside the agreement) If you would rather be reimbursed your money back, please know those credits will be automatically deleted since payment is being refunded.

Am I able to bring a guest to work out for free?

We currently do not have a FREE guest pass, but you are welcome to have a guest come in on one of our prorated guest passes.

Why was I billed during the closure? (relates to Personal Training, Kid’s Club, and Membership)

As direct by our parent company, JMK5, we were instructed to give members two options during this time, either you were billed during this the shutdown and will receive equal amount of billing cycles waived once we open OR you chose to freeze your account during the shutdown and will start being billed normally once we open. Members received an email informing them of each option. If you were billed during this time and have further questions, call us at (409) 440-4101, email us at info.texascity@worldgym.com, or come see one of our customer service team members during our open hours.

Are there any specials or promotions for the re-opening?

For any specials or promotions, follow us on our social media, check our website regularly, and keep an eye out when visiting our facilities. We have different promotions, special events, workshops and challenges throughout the year!

How can I cancel my Membership, Kid’s Club, or Personal Training?

To cancel an account please at this time either call us at (409) 440-4101, email us at info.texascity@worldgym.com, or come see one of our customer service team members during our open hours.

How can I freeze my account?

To freeze an account please at this time either call us at (409) 440-4101, email us at info.texascity@worldgym.com, or come see one of our customer service team members during our open hours.

Was I charged for my freeze during the shutdown?

NO, all accounts that were FROZEN were of no charge for up to two months. If you find you were charged during the time, we were closed please let us know and we will reimburse those charges.

Can I extend my freeze a little longer due to financial constraints?

If you need to extend your freeze longer than the 2 months, there will be a $9.99 charge for each month its extended.

Are my personal training credits still available to use? 

If your account is ACTIVE, yes, your credits are all available and expirations have been extended by 2 months to be used. If your PT account is CANCELED and you have paid credits, you are welcome to still utilize your training sessions. (As long as your Membership is still active). Any FROZEN accounts, the credits are unavailable to be used since your account is on a “holding status”.

When will Kid’s Club be back open?

As of right now our Kids Club will be closed until we feel it is safe for children to be in groups. Please stay posted on our Social Media platforms weekly for any announcements regarding this.

If I was billed during the shutdown and am willing to be billed once the gym is open, can I use the two months of dues as a credit to purchase clothing or drinks instead of getting future dues waived?

We will not be issuing credits for Pro Shop purchases (merchandise or drinks). If you would like to receive credits to your account for water purchases or membership dues, please let us know. However, you will not be charged if you paid during the shutdown once we open per the notice that was sent out to our members.

When will you guys be back at 24 hours?

Currently we are taking our hours of operation week to week based on our staffing and time allowed to clean and disinfect the gym each night.

I would like to use a machine that you’ll have blocked off; is there any way that I can temporarily use it?

At this time, we ask for patience and understanding as we will be rotating out equipment daily in following the 6-foot rule on workout machines daily.

I’m here to workout but didn’t know gloves were required, can I still workout?

The state has required that anyone coming to working must wear full coverage gloves.

How can you all expect us to work out safely with these gloves?

We understand your frustrations, but this has been required of us. We would suggest that you wear workout gloves over the plastic gloves to minimize these issues.

My membership dues include all the amenities, however, not all amenities are not available; can I be partially refunded for the time being until the amenities are back up and running?

As required by Texas law, we have some of our amenities limited. However, we will have our facilities fully operational as soon as possible. Please be patient with us during this time as we all try to get through this together. We will not be giving partial refunds at this time. If you have further questions regarding our facilities or services, call us at (409) 440-4101, email us at info.texascity@worldgym.com, or come see one of our customer service team members during our open hours.